Season 6

A customer wants to spend more, but your revenue model gives you a reason to say no. Brent Hagan, Chief Supply Chain Officer at Lob at the time of recording, joins Felicia Shakiba to discuss how that tension exposed a gap between the company's metrics and the value customers needed. They examine ope...

Backlight CEO Kathleen Barrett explains why customers can love your products while your business still struggles to scale. She shares how she focused an acquired portfolio, rebuilt sales quotas and financial visibility, and why leaders need to fix their operating foundations before layering on AI. I...

ControlUp CEO Jed Ayres and Chief Product Officer Gadi Feldman share the decision to bring 400 employees to Dubai while the company was operating through war and crisis—and what happened to morale, trust, and connection afterward. IN THIS CONVERSATION • How leaders make decisions during war and cris...