We speak with Nellie Wartoft CEO at Tigerhall about change management, effective communication, training, and leadership. We slice it up and question employee experience, identity, adoption and transparency.
Takeaways
- Change is constant, and organizations are experiencing more frequent and larger-scale changes.
- Effective communication is crucial during change management, and it should be tailored to different audiences within the organization.
- Individual identities and fear of loss play a significant role in people's resistance to change.
- AI adoption in organizations has gone through a pendulum swing, from widespread use to fear and control, but it is expected to shift towards more distributed use and control in the future. Clear communication and proper training are essential for successful change management.
- Leadership plays a critical role in driving culture and change within an organization.
- Companies should hire people who align with their desired culture and values.
- Transparency and open communication about expectations and values are key to building a strong culture.
Chapters
00:00 Introduction and Recording Platform
03:44 Types of Projects in Change Management
09:49 Challenges of Change and Identity
23:35 AI in Organizations: Siloed or Centralized?
27:07 The Challenges of Change Management
29:24 Common Mistakes in Change Management
32:23 The Importance of Culture in Driving Change
36:17 The Role of Leadership in Shaping Culture
39:24 Hiring for Culture: Aligning Values and Behaviors
41:26 Transparency and Communication: Building a Strong Culture
45:07 The Myth of Bad Culture
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