A story of support

Episode Description

Feedback is not a one-time event, a required correction, or a gift someone should simply accept. Done well, feedback is an ongoing conversation that helps people understand the story of their work—the impact they are having, the progress they are making, and the support available to help them continue growing.

In this episode of The Well-led Podcast, Kate Johnson welcomes Kim Rohrer, owner of Patchwork Portfolio, back for a conversation about feedback, storytelling, and the role leaders play in supporting performance. Together, they explore why feedback should center the person receiving it, how clarity and accountability create the foundation for meaningful conversations, and why effective feedback is ultimately an act of care.

If you would like practical tools that accompany conversations like this one, you can request the current free leadership toolkit at https://www.one23ltd.com/toolkits . Subscribers to the onetwentythree ltd newsletter receive these resources automatically each month. 

Key takeaways

• Feedback is the way we ensure people know the results of their efforts.
• Effective feedback tells a true story about work performance, impact, and growth.
• Feedback should begin a conversation, not end one.
• Support is what turns feedback from criticism into leadership.

Timestamps

00:00 | Welcome Back & Kim’s Storytelling Lens

02:10 | Feedback as the Story of Work

06:24 | Why “Feedback Is a Gift” Misses the Point

10:39 | Feedback as Support, Not a Drop-Off

16:21 | Clarity, Accountability, and the Real Job of Management

21:32 | Feedback as an Act of Care (Wardrobe Stories)

29:12 | Past Feedback Trauma, Culture, and Shared Standards

37:30 | Moving Beyond the Compliment Sandwich & Making Feedback Easier

Keywords: 

feedback conversations, leadership feedback, employee performance, workplace communication, human leadership, supportive leadership, accountability, manager development, employee growth, feedback culture