Summary
In this episode, we look at the latest trends in experience management with a focus on Qualtrics' new solution, "Discover." Benjamin Granger, Chief Workplace Psychologist, shares insights on Qualtrics' pivotal role and the significance of employee listening. We talk with him to understand the Use Case behind Discover, who should consider purchasing the solution and what is the business case they should be making to their C-Suite.
Discover's approach combines surveys and social listening, revolutionizing how organizations comprehend employee experiences.
Takeaways:
- Qualtrics' evolution into an experience management company is exemplified by Discover, a pivotal product in their toolkit.
- Discover's integration of surveys and social listening offers a holistic view of employee experiences.
- Open-ended text analysis yields valuable insights into sentiment and intention, enhancing understanding of employee experiences.
- Prioritizing transparency and consent is essential in employee listening initiatives, with clear communication of the benefits to employees.
- Combining shorter pulse surveys with diverse listening methods can mitigate survey exhaustion, while providing value to respondents combat survey fatigue.
Chapters:
00:00 Introduction to Qualtrics and Discover
03:02 Evolution of Qualtrics and Experience Management
05:01 Overview of Discover and its Acquisition
06:24 Difference between Surveys and Social Listening
07:48 Combining Surveys and Social Listening for Employee Experience
09:43 Dealing with Conflicting Data
13:04 Understanding the Value of Open-Ended Text
15:10 Transparency and Consent in Employee Listening
21:12 Employee Comfort with Open-Ended Comment Analysis
22:15 Differentiating Monitoring and Listening
23:05 Survey Exhaustion, Pulse Surveys, and Anonymous Surveys
23:20 Survey Fatigue and Value
24:18 Open Dialogue and Employee-Driven Listening
25:14 Connecting the Dots for Employees
26:20 Data Dashboards and Actionable Insights
27:14 Segmentation and Targeted Actions
28:24 Prescriptive Analytics and AI Recommendations
29:18 Tying Data Dashboards to Action
30:12 Listening to Candidates and the Hiring Process
31:17 Listening to Alumni and Continuous Improvement
32:12 The Impact of Employee Listening on Hiring
33:07 The Range of Listening Tools
34:14 The Context of Survey Responses
35:17 Turning Data into Actionable Insights
36:18 Different Listening Channels
37:16 Listening to Work Channels and External Sources
38:26 The Impact of Mood on Survey Responses
39:27 Relational Listening and Transactional Listening
41:26 Finding Meaning and Value in Work
44:43 Work as a Currency Exchange
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