The Power of Empathy and Salesmanship: Taylor Liggett Chief Growth Officer at ID.me

Taylor Liggett shares his journey from working in a call center to becoming the Chief Growth Officer at ID.me, the largest digital wallet and trusted digital identity network in the US. Taylor shares how his early experiences in customer service and account management shaped his career. We talk empathy, listening, and salesmanship. 

This is one of those episodes that everyone can find a few nuggets from

Connect with Taylor Liggett Here: https://www.linkedin.com/in/taylorliggett/

Takeaways

1. Taking risks and stepping out of your comfort zone can lead to significant career growth and opportunities.
2. Skills in empathy, listening, and salesmanship are valuable in various roles and industries.
3. Transitioning from an individual contributor to a manager requires a willingness to learn and adapt to new responsibilities and dynamics.
4. Having a supportive leader who believes in your potential can be instrumental in career advancement. Be honest about your strengths and weaknesses in the workplace.
5. Leaders should be skilled in their roles and have the respect of their team members.
6. Look for candidates who are ambitious, hungry for success, and a good cultural fit.
7. The future of identity verification lies in digital identity and consumer permissioned data.
8. Take risks and embrace opportunities for personal and professional growth.

Chapters

01:10 Introducing Taylor Liggett and His Career Journey

07:42 The Power of Empathy and Salesmanship in Customer Retention

12:46 Taking Risks and Stepping Out of Your Comfort Zone

16:36 Transitioning from Individual Contributor to Manager

19:02 Leadership and Being Skilled

20:18 Qualities to Look for in Candidates

22:32 Verifying Credentials and the Rise of AI

25:54 Regrettable Turnover and the Role of Leaders

27:23 The Future of Digital Identity

32:36 Embracing Risks for Growth

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