Episode 22 - From Corporate to Cleaning: Fearlessness in the Service Industry with Chris Volpe

[00:00:00] Hey everybody it is Libby with Fearlessness. What is Fearlessness? Well it's that underlying grit

[00:00:05] that empowers us as entrepreneurs to forge ahead even when hope seems distant. It's the courage

[00:00:12] to walk through those fires of hell knowing that we're going to come out stronger and better on

[00:00:16] the other side. Stay tuned and learn how to get Fearlessness. I'm your host Libby DeLucien

[00:00:22] and my guest today is the amazing Chris Vlopi. So why don't you introduce yourself?

[00:00:29] The amazing Chris Vlopi man I don't think I've ever been called that before so

[00:00:33] I am flattered. Well I am Chris Vlopi. I spent close to a decade working at service auto pilot.

[00:00:42] I was employee number 20 something like really really early on and then I saw it grow grow to

[00:00:49] 100 plus and then service auto pilot was acquired and then we were over 2000 customer

[00:00:56] customers, 2000 employees worldwide. And I always saw you know I was working with home

[00:01:04] service businesses so much I learned so much that I really wanted to apply what I learned

[00:01:11] over the years from all of the amazing customers I use service autopilot. So I actually

[00:01:17] went and bought a cleaning business. I found I was looking for all different sorts of home

[00:01:24] service businesses. I almost bought a mosquito control business but in the 11th hour I realized

[00:01:30] that the valuations didn't didn't line up they didn't really make sense and so then I had this

[00:01:37] other cleaning business fall into my lap you know they agreed to some pretty cool terms

[00:01:43] with owner financing so I was able to basically buy the company out of the profits of the business

[00:01:52] and so here I am a year later now I'm solely focused I'm solely in the business. I'm no

[00:01:59] longer at service autopilot and it's just been it's been a year of learning so much about

[00:02:07] running a business. So that's so you went from employee to entrepreneur how's it feel?

[00:02:17] It's interesting because there's a lot of there's so much to learn you know I was talking to

[00:02:24] someone the other day. I think one of the hardest things that I've really kind of grown through

[00:02:29] this past year is since I'm really the only one really focusing on the business I've got

[00:02:36] I've got two people in the field who are doing the the cleaning right now and I've got another

[00:02:41] crew that does window washing but I'm really the only one that's doing payroll and marketing

[00:02:49] and sales and social media you know every day I wake up and I'm like okay what am I gonna

[00:02:54] work on today and I really I found that if I don't if I really don't like plan out my week plan out my

[00:03:01] day I'll just like I'll kind of like pittle over here and then I'll pittle over there and I really

[00:03:08] and then at the end of the day at the end of the week I'll just look up and and I'll feel tired

[00:03:13] and busy but I'll say man what did I really get accomplished this week and so that really

[00:03:19] like that's been one of the that's been one of the hardest things to kind of to get through is

[00:03:25] is even with all of this stuff that I need to focus on really setting the priorities okay

[00:03:30] I'm only going to focus on these three things and I'm going to focus on it really well

[00:03:35] until until they're done and then I'm going to move on. Yeah I mean if you think like social

[00:03:41] media is a never-ending pit of like time wasting it is so hard to manage yourself in the business

[00:03:52] because there's just chaos all the time not chaos all the time but there's always something to do

[00:03:56] it never ends so it's not like oh I'm gonna relax when I'm done it's never done

[00:04:04] yep and I think it's one of the I think it is one of the hardest things

[00:04:08] for business owners to learn is how to manage and organize their time absolutely what percentage

[00:04:15] do I spend working in the business versus working on I have to work on it because if I'm always in it

[00:04:21] it's never gonna grow um and it's like that struggle internal struggle with well I was

[00:04:28] busy all day and I'm tired but what the heck did I do I mean I've had those days you're like

[00:04:34] what did I do yep yep and what what do you think like for you like that that struggle not struggle

[00:04:43] but like going from you know employee to entrepreneur um you know we said schedule

[00:04:50] and organizing what do you think is the biggest learning lesson that you've faced so far as far

[00:04:54] as like you know besides the struggle with managing your time what do you think is the biggest

[00:05:00] what what was the thing you didn't expect like what is that biggest

[00:05:04] hurling like oh crap I didn't realize this yeah great question so I've always been um

[00:05:12] whenever I was a service auto pilot I was predominantly on the training side so I was

[00:05:19] training the software and then moved on to business development and partnerships and

[00:05:25] things like that um so one of the biggest things that I learned was just how much time at least

[00:05:33] like when you're small just how much time and effort it takes to really ramp up your sales

[00:05:41] you know I thought I've always heard you know running a cleaning business is a fantastic

[00:05:46] business to run because everyone is looking for a house cleaner and while that's true there are

[00:05:52] buddies sometimes I said sometimes it feels like yeah everyone's looking for one but then

[00:05:57] at the same time no one is because my phone isn't ringing exactly exactly and there's there's so many

[00:06:03] businesses out there there's so many house cleaning companies out there how do you how do

[00:06:06] you really stand apart from from the rest of the other of the other businesses um and you're

[00:06:13] also dealing you know there's so much nuance too like um I finally after months I really

[00:06:20] finally found like an okay lead source where I'm not breaking the bank to have these these leads

[00:06:26] consistently come in um but even even that you know I'll have to you know I'll buy a handful of

[00:06:32] leads and then I'll have to one getting in touch with them it's like people will say yeah I want

[00:06:38] I want house cleaning and then like texting emailing calling and they never pick up the phone

[00:06:43] or they never respond back and it's like man like like why you know why are you putting out a request

[00:06:51] that like it's urgent I need someone to clean my house and then boom they just ghost you

[00:06:56] and so it's like kind of like getting working through all of those struggles of like how do

[00:07:00] you actually get in front of somebody how do you talk to someone and then whenever you talk

[00:07:04] to someone what are they looking for are they looking do they want the person who's the

[00:07:09] owner operator because usually they're way cheaper because they are never working on their

[00:07:15] business they're only working in their business and they're really not gonna they're not focusing

[00:07:19] on growing and scaling their business they're just keeping their their their calendar busy

[00:07:24] and so whenever they actually want a company like a true legit cleaning company

[00:07:30] where we do background checks and we you know actually have people um that we're we're

[00:07:35] training and things like that um you know they'll want they'll want the cheaper side and not the

[00:07:42] more expensive side and so so those are the things that I'm just learning there is just how much

[00:07:46] time sales takes because at service auto pilot I never had to do sales beyond like trying to

[00:07:52] sell like a regional training or something like that where we're getting our customers to travel

[00:07:56] to Atlanta or Dallas you know we had to we had to do that but even that we had a team to fall

[00:08:01] back on so I think that's been one of the biggest things that I've really kind of like been learning

[00:08:06] and growing through is just the focus on with kind of going back to what we're talking about like

[00:08:12] you've got every like you can focus on everything like everything you feel like you need to focus

[00:08:17] on but really at the end of the day you know sales especially at the beginning like that is

[00:08:23] priority number one because if you don't have money coming in if you don't have cash flow

[00:08:26] you're not gonna last very long nope yeah it sells in too right now it's it's um

[00:08:33] you know we're in a post-COVID world now and COVID money has run out

[00:08:37] and people are being a little bit more particular with um you know you can call cleaning a luxury

[00:08:43] item or necessity um you know ISSA is trying is really pushing for cleaning to be a necessity

[00:08:50] for for the cleaning industry which is great but we could call it what we want people are still

[00:08:58] nowadays they are very particular about spending their money and they want more value

[00:09:02] for the same money than they did a year or two ago yep absolutely so we seeing close rates

[00:09:09] drop a little bit we we've kept a fifty fifth uh 63 percent close rate here lately at organize it

[00:09:16] but it hasn't been easy we've been offering great value ads and incentives um one of a coach told me

[00:09:23] you know he's a great coach Marcel I cannot say his last name um he owns a software called

[00:09:29] periketo but he teaches on marketing and one of the great things he taught me and we all do this

[00:09:34] is like stop diversifying so much he's like we'll spend like a little bit of money over here

[00:09:40] and over here and over this and sign up for that and this and he's like and you have no

[00:09:43] idea what's working yep he's like you have to try a few yes try a couple it's like once you find one

[00:09:48] that works go all in go deep don't go wide go deep and once you've tapped that out then add the next

[00:09:55] thing and I think that's something that I know I struggled with at first I have 500 different

[00:10:01] marketing channels um and we've really taken that seriously this year and organize it um we're

[00:10:09] going deep and not wide we are so ingrained in Facebook right now and it's working so well for us

[00:10:17] that I actually turned off my Google AdWords wow let's sting it and it's keep it because it's cheaper

[00:10:25] it's cheaper right now so if it's cheaper why not put that money over there if I can get

[00:10:29] more leads wow what's what's been the what's been the secret sauce I don't know I know this is

[00:10:35] your podcast but am I allowed to ask questions because I want to ask some questions what's been

[00:10:40] the secret sauce you know like what's been one or two things that you learned from

[00:10:45] how did you get Facebook to really kind of explode for you we left them on Facebook

[00:10:51] it's not that big of a secret but we stopped trying to remove them off of Facebook we left

[00:10:55] them on Facebook and what they're doing is they're filling out a Facebook lead form

[00:11:01] because it's easy so you know yes I want them to go to my website but at the end of the day it's

[00:11:07] not what I want it's what the consumer and how they act and if all I have to is click a button

[00:11:13] and half of my information is filled out I don't have to enter it and all I gotta do is add like

[00:11:21] square footage of my house I'm like oh well that was easy so what we've seen is if we can make it

[00:11:26] so easy for them to fill out that lead intake form so what we've done is we've left them on

[00:11:31] Facebook and we have a software that integrates with Facebook so that we can get those lead

[00:11:35] captures to us instantly we don't have to go look at Facebook they just get emailed to us

[00:11:41] it's the same thing if they were go to my website because I captured their information

[00:11:45] who cares where the form is we were taught by some probably some more of the old

[00:11:50] schoolers yes we want them to go to our website yes we want them to fill out our

[00:11:54] our lead intake form but the end of the day doesn't matter if I'm getting the information

[00:11:58] right um so the the key for us was leaving them on Facebook using a Facebook lead form

[00:12:07] and because as a consumer it's easy I click on it and already knows my name my phone number

[00:12:14] my email address I just have to put my square footage in my house we're not asking for the

[00:12:20] address because we don't even care yet um oh you don't ask for okay wow that's no

[00:12:26] because I just want a price like if i'm a consumer I just want to price like don't make me

[00:12:30] fill out all this crap I just want to yes um so really simplifying it because does it really

[00:12:36] matter their address I mean you could ask the zip code um we're pulling their square footage

[00:12:41] and we're quoting them based off what they said now if there's a discrepancy

[00:12:45] and it's bigger or smaller okay we'll adjust but if it's a lead that's all it is it's an indication

[00:12:52] of interest it's a lead I don't need all that information yet let's get it and let's get it fast

[00:12:58] right you're getting you're getting everything from the Facebook profile anyway like you said

[00:13:02] the name the email address the phone number that's really all you need and then you can start

[00:13:09] yep contacting them from there so yeah that's that's brilliant I'm gonna I'm gonna look into that

[00:13:14] I love that I love that idea thanks for sharing that yeah so we we got them down as as cheap as

[00:13:19] $11 a lead um wow it has ticked back up for some reason a little bit so we're working on getting

[00:13:26] it back down but it was much cheaper than Google AdWords so I'm saving I'm probably saving like

[00:13:31] $3,000 a month wow but I we closed that we just paused it that's all we did was pause it

[00:13:39] and we're shifting it not some of that money over there because we don't want to put all of it because

[00:13:45] Facebook won't know how to handle it initially so we're slowly incrementing it

[00:13:51] but here's the thing I did a survey and I asked a bunch of people if you're looking for a home

[00:13:55] service provider what do you do like what are your steps and every single person said

[00:14:01] I go to Facebook and I ask a group or I post on Facebook I'm looking for a recommendation

[00:14:08] or I post in a group and then I found I even do that like we're we're we're getting a new office to

[00:14:14] organize it so I was like hey I'm looking for a shared office space I didn't Google like I went

[00:14:20] to Facebook and asked people yep um so the actions of how people are acted like their actions

[00:14:28] now have shifted and they're going more towards social media versus let me google it

[00:14:34] yep so I said well if that's my actions and that's what everybody else said

[00:14:39] and I'm not saying you should shut down your google ads all together we're testing it

[00:14:44] um because I'm gonna be strung up by my toes by some people

[00:14:48] we're testing it to see how does it work if we shift that money over there can we sustain

[00:14:53] the same amount of leads or more right now we're getting more uh it may change but I'm

[00:14:58] shifting with the way I see the market shifting and that's what I love about business is

[00:15:02] you know fearlessness is that having not having that fear to try this to walk in blindly to like

[00:15:10] say let's see how this works and it could epically fail or we could blow it out of the water

[00:15:15] but it's not knowing how that end result's going to be yep yeah that's a good way to

[00:15:20] sum it up too you know I experienced something similar with um uh I don't know if Florida has

[00:15:27] does Florida have thumbtack is that a nationwide thing now so you know we were on that and the

[00:15:33] lead oh my goodness like it was just like I was getting I was getting pretty good leads from it but

[00:15:40] like it was costing me 70 80 90 dollars to talk to somebody and it's like this is just at least

[00:15:47] you know it wasn't some bigger like yeah that that could probably be okay but like while I'm still

[00:15:52] bootstrapping it and small and trying to grow like that that's a significant expense for me

[00:15:58] so someone told me about bark um and I went and checked out bark and it's the exact same leads

[00:16:04] and I'm paying about 10 to 15 dollars for a lead and I'm having the the exact same conversations

[00:16:11] um and so yeah it was the same thing like it was actually you know it's funny it was my uh

[00:16:16] my sister who is going out on her own to be a counselor she she told me I had never heard about

[00:16:24] it and she was like she's like hey I'm I'm on bark for counseling I saw that that presidential

[00:16:30] cleaning is on there are we still still alive yeah I was like wow I didn't know bark offered that

[00:16:37] for counseling yep yep yep so she told me about it and I signed up and I was like man this is

[00:16:43] incredible so like just being open to like where you're getting your advice from to like you don't

[00:16:49] want to take advice from absolutely everybody because you you'll just you'll never do anything

[00:16:53] but like you'll never know where that like next spark of inspiration comes from to go try that

[00:16:58] try that new that new thing so let's talk about advice I love this topic now because you set in

[00:17:05] on you know you spent years around Jonathan Potashnik you then helped to take over academy

[00:17:12] after the acquisition so you heard a lot of business owners talk you heard a lot of people

[00:17:18] give advice we coached each other in there um what do you think it doesn't have to be one

[00:17:25] single source but what do you think the best business advice you ever heard anybody give

[00:17:30] um best business advice you know I just but what's the advice yeah um oh that's hard like I can

[00:17:38] think of I can just like think of a ton of different things to say the top three top three

[00:17:44] or two or two or three I don't whatever is um one of them was Jonathan talking about whenever we

[00:17:53] were having kind of the the pow wow sessions about academy and how to kind of step it into

[00:17:58] like the next the next iteration the next phase because with him leaving it was obviously going

[00:18:03] to change um and Jonathan you know he said something um actually very similar along the

[00:18:10] lines of what we've been talking about um but he we were talking about recognizing like you know

[00:18:17] as a business owner um you know it doesn't matter if you're small if you're medium or

[00:18:22] or you're large if you're the business owner you you're you're always going to be

[00:18:28] tempted to be distracted by all the different things that you need to focus on

[00:18:32] and he he said he was like you know in academy we talk about so many so many amazing things

[00:18:40] whether it be you know marketing kpi's tracking your numbers this that you know whatever campaign the

[00:18:47] the refer someone with a gift card so they give it to somebody else like he's like whatever it is

[00:18:54] just stick with it he's like pick your thing and just stick with it if you stick with it

[00:19:00] don't don't deviate like what we were just talking about like you know you kind of like

[00:19:06] pittle over here and then you jump over here well then you never go deep and he was he was

[00:19:10] basically saying the exact same thing just go deep whatever whatever it is you want to focus on

[00:19:16] you know whether it's like the client or furls just go deep in that just go super deep go deeper

[00:19:22] than anybody else in your industry and i thought that was i thought that was so good um and then

[00:19:28] i'll add one more um so i think one of the one of the most exciting partnerships that we created

[00:19:36] through academy was with the grant card own organization the grant grant card own enterprises

[00:19:42] and that was that was so exciting and i think you know if if anyone's read the 10x rule book

[00:19:50] there's just tons of really good advice in there for any business owner any size

[00:19:55] especially if you're small but one of the things that i think that i've been really kind of latching

[00:20:00] on to a lot recently is um the concept of obscurity is your biggest enemy and i think there is so

[00:20:11] like there's so much wisdom behind that one sentence of you know you've got an awesome

[00:20:16] product you know you know you've got a world-class service organization whatever industry

[00:20:21] you're in home service industry you're in but if people don't know about you like you know about you

[00:20:26] and you feel you feel like everyone knows about you but at the end of the day we're all so distracted

[00:20:32] and we've all got you know a million people like you know barking at each other on on social media

[00:20:37] on email so at the end of the day people don't actually really know you and so how do you

[00:20:43] how do you rise above that and and and it's true you've got to you've got to take that massive

[00:20:48] action of stepping outside of of you know one email is not enough one follow-up email is not

[00:20:55] enough you've got to follow up 12 times to the same lead in order to maybe even get the first

[00:21:04] response back but once you get that first response back then you know then you can go from there

[00:21:09] and so i just you know whenever whenever there are days when i'm just kind of feeling down

[00:21:14] and i'm like man i'm not not growing nearly as fast as i need to i'll just remind myself of

[00:21:18] that man of security is my biggest enemy and i'll just you know i'll really kind of let that be my mantra

[00:21:25] awesome great advice and i mean they both go back to what we were just talking about like

[00:21:31] everyone says they want cleaning but when you're trying to do sales it feels like nobody

[00:21:35] knows about you yep um and then the focus with jonathan um love those two topics so my next

[00:21:42] question is um now you know knowing what you know now uh what would you have done differently

[00:21:53] ooh um knowing what i know now what what would i have done differently okay so what i would have

[00:22:01] done differently is the biggest thing i i'm really like i'm really happy i'm really proud of being

[00:22:08] able to have orchestrated like buying a business because i found it i found it like people ask me

[00:22:15] how i found it this is crazy i found it on craigslist that's actually not crazy that's really common

[00:22:22] it's it's so funny because i'll tell people that and they're like are you kidding me you found a

[00:22:25] business on craigslist so like yeah i thought like i wish i had saved the original posting it was one

[00:22:31] sentence it was uh profitable house cleaning business for sale and like that was it and then

[00:22:38] they listed the price and so i was like this is totally a scam but you know what hey like they have

[00:22:42] a phone number i'm gonna give them a call let's see where it goes and and it went from there like one

[00:22:48] one conversation it was many many conversations right that led to me finally purchasing it

[00:22:54] so i'm really proud of doing that and um and now that i've done it once i i feel like i can do it

[00:22:59] again but what i know now is if and when i do that again i will do the same thing but i

[00:23:07] will buy a much bigger business a more established business um because i was i was actually texting

[00:23:13] with jonathan the other day and he was asking me about the business of how it's going and i told him

[00:23:19] um you know it's going really well i'm learning a lot we're growing but i've i haven't like i i never

[00:23:25] really like stepped into like the really small business um where like where you're having to

[00:23:32] make all the decisions all the conversations that i had a service autopilot with all the

[00:23:36] training and things like that it was predominantly with people who with with more of those you know

[00:23:43] truly medium-sized businesses um and so i'm trying to apply these things like before i'm ready for it

[00:23:52] like i was trying to like upsell my customers and and and jonathan you know he quickly pointed out

[00:24:00] he's like you might you might just not have the customer base to upsell yet like you just

[00:24:04] got to focus on growing the base first and so i think that because i kind of know that medium-sized

[00:24:10] business a little bit better i think that you know it would um it would it would be better to go and

[00:24:17] spend more money whether you have to get a loan or something but go buy a bigger more established

[00:24:23] business because then you can go in and apply you know apply a new software apply you know

[00:24:29] better customer service strategies and then grow it that way scale it that way so i think

[00:24:34] that's the biggest thing that i would that i would do differently yeah um i would assume too

[00:24:42] going from what you were at at sa at service autopilot to now it's probably a little lonely

[00:24:50] yes yes it is yep because you're used to a team an interaction of a team and now it's just you

[00:24:57] like in the office in the office yep and so well to make you if this makes you feel any better

[00:25:05] i think that that's a normal phase in any site in certain size of businesses because i i have and

[00:25:13] sometimes do feel that way because you know i have teams now that run organize it and will

[00:25:19] recruit and i'm kind of sitting now i'm sitting as coo and i'm kind of out here by myself

[00:25:23] and it's so interesting it can get lonely because you're kind of like wow i'm not part of that team

[00:25:29] anymore so i'm just sitting as coo or ceo um and i have a direct consultant who helps coach me in

[00:25:36] the software because you know i'm pretty new to software and so he's leaving feb uh april first was

[00:25:42] his last day um because i felt like this is how funny liby has grown up enough she can try this

[00:25:48] by herself i was using him as a like a blankie he made me feel safe so his name's jim i have a meeting

[00:25:55] actually with him today like to say bye but i felt like jim was my blankie he was my and he was the

[00:26:00] person that i could talk to because now he's leaving and you kind of feel alone you know i come back

[00:26:06] down you know and help ops or help product in some of the day-to-day or decision making

[00:26:11] but then when i have to go back and sit as ceo to make decisions it's lonely i'm by myself

[00:26:16] um and uh so don't feel bad because i think those are stages we call them valleys of despair

[00:26:23] like you're kind of in certain valleys and it's all reflective of like inner uh like revenue

[00:26:29] because it's based off where you are in size because as you grow then i can add more people

[00:26:35] maybe to the leadership team or another consultant um and so it's just interesting that

[00:26:42] i remember those days and sometimes you have that feeling again depending on where you're at

[00:26:46] in your growth stage that's so interesting that it's it's cyclical like that i would think that

[00:26:51] i would think that like once you got out of this like the the stage that i'm at right now

[00:26:56] that it wouldn't be like that at all that's so interesting that it kind of happens again

[00:27:00] yeah so um you know i have one more question for you to wrap up and and it's kind of related

[00:27:07] to some of the others but not and um you know knowing what you know now what would you tell

[00:27:14] the younger version of of chris um if you wanted to start his own company like what are you gonna

[00:27:20] tell your kids um i would tell yeah yeah there it would almost be like you'd have to have like a

[00:27:29] little powerpoint right of like here like top 10 things to know um i think a few things that i would

[00:27:38] tell my kids is um you know do i think being in the in the service business i'm i'm i really

[00:27:51] understand i'm getting a glimpse into how recession proof how ai proof how any you know

[00:28:01] any other any other proof you want to throw out there while some people might not see it as the

[00:28:07] most glamorous sexy job but the service business is where it's at and it's not going away and if

[00:28:14] anything it's almost like the pendulum is swinging right like you know everyone wanted

[00:28:19] everyone wanted tech and software and you know yada yada yada you name it but like there's like this

[00:28:25] huge chasm for any service business anything that that really takes that it takes a human operator

[00:28:33] um i mean like maybe a hundred years down the road there could there'll be like amazing

[00:28:40] robots that'll clean your house but that it's like it's it's gonna be a long time from now

[00:28:47] yeah um so i think stick in stick in the service business um kind of like what we said focus like

[00:28:53] don't let yourself get really really pick where you want to go and just stick with it you know

[00:28:58] don't let yourself spread too thin um and then another thing too is i would say and this i

[00:29:07] think this one of the things that that you know i'm learning now and i saw it's that service

[00:29:12] autopilot and now i'm kind of like experiencing it now you know um i forget what the saying is but if

[00:29:18] you if you want to if you want to if you want to build your business like if you want to grow

[00:29:22] slow do it alone if you want to go far do it with a team like i'm starting to recognize that

[00:29:28] that if you have those strategic things those strategic partnerships in place if you can

[00:29:32] do it with someone else if you can do it with a partnership um if you can kind of do

[00:29:36] it low pressure like if you can have like a great full-time job and then on the side go and build this

[00:29:42] business go do that because you know there's so much less pressure and you can do it as a team

[00:29:48] and yeah you might see less profits but like what would you rather have 50 of 100 million dollar

[00:29:56] company or 100 of a million dollar company like it's just far and away like you're gonna take

[00:30:01] the 100 million dollar any day so do it with a team don't do it alone um i think that those will

[00:30:08] probably be those will probably be the the biggest the biggest pieces at least right now because

[00:30:13] maybe that's what i'm experiencing but those are the pieces of advice that i would i would stick

[00:30:18] with right now so i love the first one where it says you know the service industry especially

[00:30:23] home service um is is not going away like it's it's not going away even during a recession

[00:30:32] people will still have their house clean people will still need help people will still be moving

[00:30:36] we'll still need to do move in and out move in and out cleans we'll still need to do deep cleans

[00:30:43] and you know that this is a funny topic because for years i was in service autopilot academy

[00:30:49] and then i got to elite and those guys in there if they're watching this i mean the amount of effort

[00:30:55] and time they talked about robot mowers and um it was such a funny topic it would like

[00:31:01] my eyes would glaze over and i kind of stop paying attention when they would start when

[00:31:05] they would start talking about robot mowers and you know how it's gonna it's gonna impact the

[00:31:09] industry and it's gonna and at the end of the day you know i finally said we all have

[00:31:13] Roombas in our houses and they still hire us to come clean them so like it's not that big of a

[00:31:19] worry if anything it helps us um because it technology isn't there yet so it is like in

[00:31:28] commercial cleaning because i'm part of issa they have these robots that are like they can

[00:31:32] clean a bathroom if you watch the robot it cannot get the detail it just cannot do detail work

[00:31:39] so i love the fact that you brought up how it isn't it's stable it's a it's stable because

[00:31:48] there will always be a need now the instability comes from us not managing it well or employee

[00:31:55] issues or not understanding certain aspects of the business but once you understand those it

[00:32:01] becomes a very stable source of income for your family or to pass on to your family um so

[00:32:09] i love that topic um so before we wrap up um do you have anything anything in the anything coming

[00:32:16] up for you in the future anything in the works you want to do want the listeners to know about

[00:32:21] and we'll make sure to put those in the show notes as well uh look us up on facebook on google

[00:32:27] kick the dustup cleaning company if you're in the if you're in the fort worth area

[00:32:32] that's that's the biggest thing um we've got um yeah we the team that i have um i i get so many

[00:32:41] compliments i've got i've got quality cleaners and and there's really just there's such a

[00:32:48] big difference whenever you have someone that that is actually good i remember liby us talking

[00:32:53] about it back in the day you know cleaning is a skilled it's a skilled labor like you

[00:32:59] have to learn how to do it there's tons of people who say that they that they can do it but

[00:33:03] there's not a lot of people who are actually really good at it so um yeah if you're in the

[00:33:08] fort worth area or the surrounding areas give us a call awesome well that's it guys i want to

[00:33:15] thank chris for being a guest on the fearlessness podcast and for our listeners if you enjoyed

[00:33:20] this podcast please uh make sure to subscribe to our youtube channel also you can find more

[00:33:26] episodes on the fearlessness dot com and i want to thank our sponsor woot recruit for sponsoring

[00:33:31] being one of our corporate sponsors for the podcast and guys that's a wrap into the heart

[00:33:35] of fearlessness remember every step we take is a move towards our own strengths and courage

[00:33:41] keep walking through those fires because on the other side lies a version of yourself that's

[00:33:45] unstoppable i'm liby reminding you to embrace your fearlessness until next time stay brave

[00:33:51] stay bold and keep pushing forward