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Empathy is the most overused word in leadership right now. Everyone says it. Almost nobody does it.

This week, Des and Ashley sit down with Dr. Melissa Robinson-Winemiller , TEDx speaker, international bestselling author of The Empathic Leader, host of The Empathic Leader podcast, and the founder of EQ via Empathy. Two doctorates, an MBA, a master's in data analytics, and a personal story that turned losing a career into a mission.

She came armed with research, receipts, and the data point that stopped Ashley mid-sentence: there are 43 distinct types of empathy — and most leaders are only using one of them (badly).

This one isn't about feelings. It's about strategy. Get in.

What You'll Learn

  • The 43 types of empathy and why "feeling what someone feels" is only 1/43rd of it

  • Why self-empathy is the foundation every leader skips (and the 35% leadership burnout rate it creates)

  • Niceness vs. kindness why one is gift wrap and the other is the real work

  • Dark empathy how psychopaths, narcissists, and Machiavellians use cognitive empathy as a manipulation tool (and how to spot it)

  • Where the hiring process is the LEAST empathic experience companies offer

  • Why performance reviews are quietly robbing your team of growth

  • How to handle layoffs and terminations without leaving wreckage

  • Whether AI has empathy (spoiler: no, and the new term we coined for what it does have) Where to Find Dr. Melissa

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