Live from isolved Connect in Charlotte, William Tincup and Ryan Leary sit down with Amberly Dressler, VP of Corporate Marketing at isolved, to uncover how a vibrant brand and thriving user community can drive adoption, advocacy, and trust.
In this episode, they explore what makes isolved more than a software platform—from a pink cape movement to customers turning into evangelists. Amberly walks through how isolved’s community evolved from a digital engagement idea to a frontline knowledge network, powered by HR pros helping HR pros.
They dive into the real business impact: certifications that follow users across jobs, feature updates based on user feedback, and a brand that shows up in Halloween costumes and job descriptions. Amberly also breaks down what it means to be a “People Hero” and why it’s not just HR leaders—but every manager on the ground—who shapes employee experience.
If you're in HCM and still treating marketing as decoration instead of a strategic driver of loyalty and product growth, this one’s your mirror.
Timestamps:
00:00 — Live from Charlotte: intros, inside jokes, and isolved love
00:45 — What corporate marketing owns at isolved (spoiler: nearly everything but payroll)
02:00 — Why isolved customers name-drop their CSMs
03:19 — Building trust you can't fake: community-first service model
04:10 — The rise of isolved’s Community: from FAQ board to digital lifeline
05:25 — 30–40% of product updates come from customer input
06:10 — People Heroes certification: why isolved built one and what it covers
07:51 — Product adoption, job descriptions, and customers taking isolved with them
09:03 — Brand as adoption engine: pink swag, capes, and real-life buy-in
10:45 — Could isolved Community power a job board? (and why it might already be happening)
11:59 — Empowering the selfless: certifications, credits, and 8-hour growth windows
13:10 — Expanding the definition of People Heroes: managers, not just HR
14:32 — The daily mindset: “Who wakes up thinking about this?” defines your impact
15:11 — Wrapping up: on the road again, together
This episode was recorded live at isolved Connect on the UNC Charlotte campus.
The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more.
Learn more about isolved: https://www.isolvedhcm.com/
Connect with Us:
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William Tincup LinkedIn: https://www.linkedin.com/in/tincup/
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Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/
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