Heroes of HR

Heroes of HR

Real conversations. Real workforce challenges.

Heroes of HR is a podcast for HR, payroll, and talent leaders navigating the real challenges of today’s workforce. Each episode features candid conversations with leaders from growing, people-intensive organizations who are managing hiring, retention, compliance, payroll, and change in real time.


We talk about what’s top of mind, what’s working, what’s not, and how they’re leading through workforce complexity without losing sight of the people behind it. If you’re building teams, supporting managers, and solving operational challenges every day, you’ll hear something familiar and useful in every episode.


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HR Can’t Be Strategic While Doing Everything. Tony Buffum Says Build the Ecosystem | SHRM ‘26
Heroes of HRSeptember 30, 202600:11:35

HR Can’t Be Strategic While Doing Everything. Tony Buffum Says Build the Ecosystem | SHRM ‘26

The fastest way for HR to become more strategic may be to stop trying to do everything itself. HR leaders are buried in administration while organizations demand more strategic partnership, technology adoption, change management, and employee leadership. Tony Buffum argues that the answer isn’t buil...

Your Org Chart Is Already Outdated. Tom McCarty on What AI Changes | SHRM ‘26
Heroes of HRSeptember 29, 202600:11:40

Your Org Chart Is Already Outdated. Tom McCarty on What AI Changes | SHRM ‘26

If your org chart is built from yesterday’s data, your workforce plan may already be wrong. Most companies still treat the org chart, workforce planning, position management, and organizational data as static paperwork. Tom McCarty argues that approach breaks down almost immediately because organiza...

AI Gives HR Time Back. Todd Bertsch Says Don’t Waste It | SHRM ‘26
Heroes of HRSeptember 25, 202600:16:54

AI Gives HR Time Back. Todd Bertsch Says Don’t Waste It | SHRM ‘26

The real opportunity with AI isn’t doing more work. It’s giving HR the time to become more human again. AI can automate the questions, paperwork, and repetitive tasks that keep HR buried. But human connection, leadership, empathy, listening, and difficult conversations are still the work that matter...

HR Fundamentals Still Matter in the AI Era. Steve Safier Explains Why | SHRM ‘26
Heroes of HRSeptember 24, 202600:17:11

HR Fundamentals Still Matter in the AI Era. Steve Safier Explains Why | SHRM ‘26

AI can accelerate HR work, but without strong fundamentals, the technology only makes bad thinking faster. AI is changing how HR gets work done, but strategy, fundamentals, judgment, and human capital expertise still matter. Steve Safier argues that HR professionals need to understand the underlying...

AI Is Exposing HR’s Messy Data. Susan Richards on Why Compliance Is Suddenly Everywhere | SHRM ‘26
Heroes of HRSeptember 24, 202600:11:20

AI Is Exposing HR’s Messy Data. Susan Richards on Why Compliance Is Suddenly Everywhere | SHRM ‘26

AI is forcing HR to confront the data, systems, and compliance problems that manual work used to hide. HR technology has spent years patching problems together with disconnected systems, spreadsheets, and human intervention. Now AI, compliance, risk, data quality, and HR technology are forcing those...

HR Keeps Putting People in Boxes. Steve Browne Says It’s Time to Let Talent Expand | SHRM ‘26
Heroes of HRSeptember 21, 202600:09:04

HR Keeps Putting People in Boxes. Steve Browne Says It’s Time to Let Talent Expand | SHRM ‘26

HR says it’s about people, but too often the system measures limitations instead of creating room for people to do more. What if HR’s biggest mistake is measuring what people can’t do instead of expanding what they can? Steve Browne argues that too much HR still relies on rules, rigid roles, and hie...

The Hardest Part of HR Is Getting Leaders to Act. Stephen Explains Why | SHRM ‘26
Heroes of HRSeptember 21, 202600:08:29

The Hardest Part of HR Is Getting Leaders to Act. Stephen Explains Why | SHRM ‘26

The hardest part of HR isn’t spotting the problem, it’s getting leaders to act before the problem reaches the frontline. A change can be backed by data, obvious to the people closest to the work, and still go nowhere. For HR Business Partner Stephen Richardson, the real challenge is turning insight ...

Your Leadership Team Makes Million-Dollar Decisions. Lorne Epstein Explains What Matters | SHRM ‘26
Heroes of HRSeptember 19, 202600:10:34

Your Leadership Team Makes Million-Dollar Decisions. Lorne Epstein Explains What Matters | SHRM ‘26

In a world moving faster by the minute, decision-making has become a leadership skill you can’t afford to leave to instinct. Leadership teams make decisions worth millions, yet most organizations have no real way to understand how those teams make decisions under pressure. Cognitive flexibility, ris...

AI Should Make HR More Human. Noah Mithrush Explains What Comes Next | SHRM ‘26
Heroes of HRSeptember 19, 202600:22:12

AI Should Make HR More Human. Noah Mithrush Explains What Comes Next | SHRM ‘26

AI is moving into HR fast, but the real question is whether it gives people more time to be human. AI is changing HR’s job description. Frontline workers make up about 80% of the global workforce, yet they’re often left out of strategy. At the same time, HR teams are buried in tactical work while AI...

AI Is Changing HR. Lois Gordon Says Don’t Forget the Humans | SHRM ‘26
Heroes of HRSeptember 19, 202600:12:20

AI Is Changing HR. Lois Gordon Says Don’t Forget the Humans | SHRM ‘26

The technology is moving fast, but the bigger HR challenge is preparing people for what comes next. HR has spent years talking about becoming more strategic. Now AI is accelerating that shift, but it also raises a harder question: what happens to the people whose work is changing? AI, workforce tran...