In this episode, Shayna Cooke from Dominion Payroll shares her journey from education to HR leadership, her approach to building effective programs, and how AI is transforming HR and payroll operations. Discover practical insights on change management, employee engagement, and leveraging technology for organizational growth.
Chapters
00:00 Introduction and Background
10:33 Best Practices in HR and Operations
19:01 Innovations in Employee Management
19:45 Embracing AI in the Workplace
24:11 Transforming Customer Support with Digital Employees
27:37 AI's Impact on Employee Roles and Responsibilities
30:48 Enhancing Performance Management with AI
36:25 Navigating Change Management in AI Adoption
41:02 The Future of AI and Human Collaboration
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