Recorded live at the isolved booth at SHRM 2025 in San Diego, this episode features Lisa Perez, founder of HBL Resources and creator of National Management Training Week. She joins William Tincup and Ryan Leary for a vibrant conversation on what HR leaders need to hear—but often overlook.

Lisa breaks down the rising workplace crisis no one talks about—employee caregiving—and why it’s HR’s responsibility to step up with real resources. She shares insights from her SHRM session, her book The Complete Manager Makeover, and her vision for transforming how leaders manage people with empathy and clarity. From growing up in old-school Brooklyn to crafting wedding centerpieces as a self-proclaimed “craft geek,” Lisa brings energy, perspective, and actionable wisdom to the booth.

This one blends laughter, life experience, and serious takeaways about the future of leadership—and how HR can meet it with heart.

Timestamps

00:00 — Live from SHRM San Diego with William, Ryan, and Lisa

00:56 — Lisa introduces National Management Training Week

02:19 — Why caregiving in the workplace matters more than ever

02:50 — One in six employees is a caregiver—HR needs to notice

03:12 — Lisa’s personal background and multigenerational family life

04:22 — Why grandparents have the best job

05:01 — Craft geek, business owner, speaker, wife—Lisa does it all

06:01 — Cultural traditions, cash gifts, and the economics of weddings

07:04 — What “people hero” means to Lisa: servant leadership in action

07:40 — HR must bring solutions, not just rules

08:01 — Why Lisa visits the expo: to find real resources for real problems

08:27 — Highlight: childcare benefits that HR should know about

08:49 — Training managers on the human side of leadership

09:58 — Stop saying “disciplinary conversation”—Lisa explains why

10:53 — The aging workforce, remote work, and shifting manager mindsets

12:25 — Where to find The Complete Manager Makeover and connect with Lisa

This episode was recorded live with isolved at the SHRM Annual Conference in San Diego.

The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more.

Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠

Connect with Us:

William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠
Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠

Connect with us on social:

Site: ⁠http://www.wrkdefined.com⁠
TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠
LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠
Facebook: ⁠https://www.facebook.com/WRKdefined/⁠
Twitter (X): ⁠https://twitter.com/WRKdefined⁠
Substack: ⁠https://wrkdefined.substack.com/

Lisa Perez on HR’s hidden burden: caregiving, culture, and the future of remote leadership

Lisa Perez on HR’s hidden burden: caregiving, culture, and the future of remote leadership

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