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This live conversation from the SHRM floor in San Diego features Jennifer Conway of Coastal Payroll—an isolved partner who brings boots-on-the-ground insight into what’s keeping HR leaders up at night.

She joins William Tincup and Ryan Leary to unpack the big three: compliance risk, the slow-but-steady rise of AI, and what makes someone a true people hero. Jennifer shares why California remains ground zero for wage and hour anxiety, how small businesses struggle without full-time HR staff, and why her own CHRO stands out for being both blunt and deeply human.

From AI curiosity to compliance fear, this one hits the pain points HR leaders are quietly navigating—while offering a little hope, too.


Timestamps

00:00 — Live from SHRM San Diego with Jennifer Conway

00:45 — Jennifer explains Coastal Payroll’s role in the isolved network

01:18 — The HR help small businesses desperately need

01:51 — California compliance fears and rising legal risk

02:07 — What “people hero” means to Jennifer

02:19 — Why her CHRO stands out in a risk-heavy world

03:01 — Making HR relatable to business owners

03:36 — The real conversation around AI adoption

03:58 — Last year’s hype vs this year’s real interest

04:27 — DIY AI regret and turning to isolved too late

04:45 — Some HR leaders still hesitate, but curiosity is rising

04:59 — Jennifer’s one piece of advice: get proactive on compliance now

This episode was recorded live with isolved at the SHRM Annual Conference in San Diego.

The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more.

Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠


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