Innovation in HR isn’t just a tech story. It’s a people story. Jan Mack, HR director at Community Living Concepts, breaks down how nonprofits can modernize their HR practices without losing sight of their mission. From choosing the right software to empowering employees through upskilling, she shares how thoughtful technology and intentional leadership can change the trajectory of a team.
In this episode we talk about HR, technology, nonprofits, employee empowerment, software selection, innovation, upskilling, community living, isolved, and growth. Jan explains what long-term partnerships with software providers look like, why outdated systems hold organizations back, and how better training can transform both confidence and performance.
Key Takeaways:
Innovation is a mindset. Community Living Concepts’ mission-driven work adds another layer, proving that even nonprofits need modern systems to support people effectively.
Software selection can make or break an organization’s workflow. Long-term relationships with vendors help, but only when paired with thorough research and team involvement. Transitioning away from outdated tools is tough, yet necessary, especially when budget constraints force nonprofits to be strategic.
Upskilling employees unlocks opportunity. Investing in training helps people grow, strengthens morale, and opens the door for internal promotions. When employees feel supported in learning new skills, their confidence rises and the entire culture shifts.
Innovative HR technology streamlines processes and frees leaders to focus on people. Training programs, when executed well, become life changing for employees who may have never been given structured development before.
This episode was recorded live at isolved Connect in Scottsdale.
The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more.
Learn more about isolved: https://www.isolvedhcm.com/
Timestamps:
00:00 Introduction to the Heroes of HR Podcast
02:53 The Importance of Innovation in HR Technology
05:49 Navigating Software Selection for Nonprofits
08:37 Empowering Employees Through Upskilling
Guest:
Jan Mack, HR Director at Community Living Concepts
LinkedIn: https://www.linkedin.com/in/jan-mack-1839a53/
Connect with Us:
William Tincup LinkedIn: https://www.linkedin.com/in/tincup/
Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/
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