For 1,500 employees, payroll used to take Community Living Concepts three weeks. Today, it takes 48 hours. Jan Mack says the bigger win isn't just speed. It's giving HR teams their time back so they can focus on people instead of paperwork.
AI, employee engagement, payroll, learning, compliance, workforce capital management. Jan's experience shows what happens when HR technology stops being back-office software and starts changing how employees communicate, learn, grow, and get supported.
In this episode… Jan Mack shares how technology transformed HR operations across seven companies in four states, why employee self-service eliminated routine personnel-record requests, and how AI could help identify retention problems before employees walk out the door. She also discusses learning, compliance, employee engagement, and why the future of HR may be workforce capital management.
Key Takeaways :
Payroll went from three weeks to 48 hours. Before iSolved, processing payroll for 1,500 employees could take three weeks. Now the process is completed in 48 hours with fewer errors and greater accuracy.
Employee self-service killed unnecessary HR work. Jan says they used to receive around 100 calls during open enrollment asking employees which health plan to choose. This year, they received zero. Personnel-record requests also dropped to zero after employees gained direct access.
Recognition can change culture. Their Share and Perform rollout generated 34+ employee interactions in the first three days, helping connect employees who often work in groups of just two or three people per shift.
The LMS can expose hidden talent. With access to 110,000 training courses, employees can pursue their own development. Leaders can then see who is taking initiative and identify people who may be ready for their next opportunity.
AI could spot why people leave. Jan points to the first 90 to 120 days as a period where patterns can emerge. AI could identify issues such as employees repeatedly struggling with required certifications, helping HR intervene before those employees leave.
Technology should make HR more human, not less. Jan's goal is to automate workflows so employees can spend more time doing the high-touch work that matters. She sees AI agents handling compliance, benefits, and retention signals while HR stays focused on people.
This episode was recorded live at SHRM Annual 2026
The Heroes of HR podcast is a limited series sponsored by isolved.
isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more.
Learn more about isolved: https://www.isolvedhcm.com/
Guest : Jan Mack
HR Director at Community Living Concepts, bringing a practitioner's view of how HR technology can simplify operations, strengthen employee engagement, and give HR more time to focus on the people they serve.
LinkedIn : https://www.linkedin.com/in/jan-mack-1839a53/
The Heroes of HR Podcast is hosted by
Amy Miller, Product Evangelist at isolved
https://www.linkedin.com/in/amycmiller/
Ryan Leary, Co-founder at WRKdefined
LinkedIn: https://www.linkedin.com/in/ryanleary/
William Tincup, Co-founder at WRKdefined
LinkedIn: https://www.linkedin.com/in/tincup/
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