AI in HR is moving past chatbots and prompts. iSolved is putting AI directly into employee workflows, letting people check PTO, request time off, access payroll information, and eventually interact with benefits and other HR data without navigating another system.
AI coworkers, HR technology, employee self-service, Claude, payroll, workforce management. The bigger shift is that AI is becoming part of the workforce itself, creating a new management problem: if companies have digital workers doing real work, someone needs to manage them.
In this episode… Erin Fowler explains iSolved's new Claude integration, why employee self-service is moving into AI, and how the company plans to expand from employees to managers, supervisors, and administrators. He also introduces the idea of Workforce Capital Management, a new category built around managing AI alongside human employees.
Key Takeaways :
AI is coming directly into employee self-service. iSolved's Claude connector is already live for its 9 million employee users, allowing employees to check and request PTO, with payroll, benefits, and other capabilities coming next.
The real value is less friction. Employees can ask questions and complete HR tasks wherever they already work instead of logging into another system. That could take a meaningful amount of repetitive work off HR teams.
AI can do more than answer questions. In testing, the system could recognize that an employee requesting two weeks of sick leave only had 10 sick days and suggest using another PTO policy for the remaining time.
The roadmap goes way beyond employees. iSolved plans to extend the technology across employees, managers, supervisors, and administrators, while connecting HR data with other business systems through Claude.
AI coworkers still need management. Erin argues that AI doesn't eliminate the need for monitoring, training, updating APIs, and maintaining performance. AI systems need to be managed much like employees.
Companies now need a place to manage their AI workforce. iSolved is introducing Workforce Capital Management, built around managing AI alongside human employees. The idea is simple: if AI is doing real work for the company, someone needs to know what those digital workers are doing and who is responsible for them.
This episode was recorded live at SHRM Annual 2026
The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more.
Learn more about isolved: https://www.isolvedhcm.com/
Guest : Erin Fowler
Group Product Manager at iSolved, overseeing infrastructure, UI platforms, identity, and agentic AI as iSolved pushes HR technology toward an AI-first employee experience.
LinkedIn : https://www.linkedin.com/in/erin-fowler-9a00939/
The Heroes of HR Podcast is hosted by
Amy Miller, Product Evangelist at isolved
https://www.linkedin.com/in/amycmiller/
Ryan Leary, Co-founder at WRKdefined
LinkedIn: https://www.linkedin.com/in/ryanleary/
William Tincup, Co-founder at WRKdefined
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