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Forget buzzwords and look at what’s actually holding HR teams back. It’s not AI. It’s paper.

In this episode, we sit down with Amberly Dressler, VP of Corporate Marketing at isolved, to unpack her new book Center the Pendulum and the real stories that inspired it—from applicant tracking bottlenecks to generational filing cabinets in Alaska. Amberly shares what it means to document transformation, why naming real customers matters, and how HR leaders can shift from resistance to readiness.

We get into the friction between employer needs and employee expectations, how to prioritize digital transformation, and why mentorship and succession planning still move the needle more than any shiny tech.

Timestamps:

00:00 — Meet Amberly Dressler of isolved

01:07 — Writing Center the Pendulum and blending fiction with real HCM stories

02:20 — Why change is the recurring character in every HR story

04:48 — From pushback to progress: change management in action

06:56 — The business case behind HR tech decisions

08:28 — Paper applications and missed talent

09:46 — Succession planning and mentorship in HR

10:39 — When priorities matter more than data archives

11:36 — AI interest vs. operational reality on the ground

13:30 — Regional Connect events and customer-centricity in motion


This conversation was recorded live at isolved Connect in Chicago.

The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more.

You can learn more about isolved here: https://www.isolvedhcm.com/


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