We say we want leaders who listen. But if we're being honest, a lot of what we call "listening" is really just waiting for our turn to respond. Or scanning the engagement survey results and then, do nothing. Or hosting an overly scripted town hall. Or asking employees for feedback once a year, checking the box, and moving on.
But real listening?
That requires better questions. Simpler questions. Braver questions.
Questions like:
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What's not working?
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Where are you stuck?
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What are we pretending not to see?
And maybe the most important one for senior leaders to ask themselves:
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How did we get these results in the first place?
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Why he believes we don't actually have a listening problem, we have a question problem.
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Why leaders often avoid asking the most basic questions, even when those questions could reveal what's really broken at work.
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What to do after your engagement survey results come in, so feedback turns into action instead of another forgotten report.
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The art of asking great questions, and why leaders should not always start with the end in mind.
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And how to reframe engagement as a real performance driver, while also letting go of the myth that people need to show up as all-star workers every single day.
It's time to #DoTheThing!
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Show notes available with all links mentioned here: https://www.thesimplifiers.com/posts/426-how-to-listen-like-a-real-leader---with-dr-adam-hickman
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