All of us in HR have to build relationships with clients. So how?
It is a skill and what happens when things go wrong?
I interviewed Tiffany Castagno, an HR consultant and leader, and I sensed had a gift for building relationships with clients. Because she was building a relationship with me so quickly! I could see she has a unique and effective way of balancing professionalism with authenticity. I concluded that we have a lot to learn from her.
Some thoughts and questions:
- What are your intentions about your clients? She signs emails saying "In your corner." A person can only do this if they mean it and she does.
- Showing your human side strengthens relationships and vulnerability is a piece of that. How do you show your human side?
- You will have to have difficult conversations with good intentions - so considerable courage is required.
- Onboarding a new client is important!
There was a lot to learn from Tiffany and you'll smile with her. As I said at the end, she has some magic and I'm glad she shared!
Find Tiffany at https://www.cephrconsulting.com/
Linkedin: / tiffanycastagno-people-culture-consultant Find Andrea at https://thehrhub.ca
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