Unlocking Organizational Ambidexterity: How Strategic HR Practices Fuel Employee Creativity in Healthcare

Abstract: Organizational ambidexterity—the capacity to simultaneously exploit existing capabilities while exploring new opportunities—has emerged as a critical predictor of sustained competitive advantage. This article examines how human resource management (HRM) practices drive ambidexterity through employee creativity, drawing on recent empirical evidence from healthcare institutions and broader cross-industry research. Analysis of 973 healthcare employees reveals that ability-enhancing and motivation-enhancing HR practices significantly predict organizational ambidexterity, with employee creativity serving as a crucial mediating mechanism. Opportunity-enhancing practices, however, show inconsistent direct effects. These findings suggest that organizations seeking to balance exploitation and exploration must design HR systems that simultaneously develop employee capabilities, enhance intrinsic motivation, and remove structural barriers to creative expression. The article synthesizes academic evidence with practitioner insights to offer actionable frameworks for building ambidextrous organizations through strategic talent management.

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