The Hidden Infrastructure: How Management Quality Shapes Career Trajectories and Institutional Performance in Higher Education, by Jonathan H. Westover PhD

Abstract: This article examines the role of management quality as institutional infrastructure in higher education, drawing on recent longitudinal evidence linking manager performance to employee salary progression, internal mobility, and retention. While colleges and universities invest heavily in student success initiatives and financial planning, people management is often treated as an assumed competency rather than a cultivated strategic capability. The evidence suggests this assumption carries significant costs. Over multiple years, employees reporting to high-performing managers experience measurably faster advancement and broader institutional mobility than peers led by weaker managers—differences that compound over time and directly affect institutional capacity to execute strategic priorities. This article synthesizes research from organizational behavior, human capital development, and higher education administration to propose evidence-based interventions institutions can implement to strengthen management quality, including structured development pathways, transparent performance ecosystems, and distributed leadership models that treat management capability as strategic infrastructure rather than administrative overhead.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.