Calibrating Human–AI Teams: A Knowledge Management Framework for Optimizing Collective Intelligence

Abstract: Organizations implementing artificial intelligence for knowledge-intensive decisions face a persistent challenge: human decision-makers often misuse AI systems through over-reliance or underutilization, undermining potential performance gains. This article presents the Trust–Complementarity Model of Collective Intelligence, a practical framework explaining how organizations can optimize human–AI collaboration by balancing calibrated trust with complementary capability deployment. Drawing on cognitive systems research, organizational psychology, and knowledge management scholarship, we identify three core mechanisms that drive superior collective performance: calibrated trust alignment, capability complementarity interaction, and dynamic organizational learning. The framework provides evidence-based guidance for executives designing AI-augmented decision systems, developing trust calibration programs, and establishing hybrid team governance structures. We examine organizational implementations across healthcare, financial services, and supply chain management, demonstrating how systematic attention to psychological trust factors and cognitive capability optimization produces measurable performance improvements while advancing organizational learning capabilities.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.