When Your WFM Consultants Used to Be Nurses, Scheduling Gets Easier

Most nurse scheduling problems aren't software problems—they're people problems, and it helps to have consultants who've walked in those shoes. In this episode of RPI Tech Connect, host Chris Arey sits down with Brianna Zink, Senior Director of Global Strategy for WFM at Infor, and Maria Hamberlin, Senior WFM Business Analyst at RPI Consultants—two former nurses who started their careers together at a long-term acute care hospital and now help healthcare organizations get real value out of workforce management technology. They talk about the real impact of scheduling challenges on nurses and the patients they care for, how to train teams on WFM so that adoption actually sticks and staff stop reverting to paper and workarounds, and what it takes to build lasting confidence in a system that can genuinely make their lives easier. They also share fresh takeaways from AONL, including some standout conversations and innovations that are pushing nursing and healthcare forward. Whether you're a nurse manager, a WFM admin, or just tired of scheduling headaches, there's something in here for you. There's no substitute for consultants who've actually worked the floor. See how RPI's healthcare-first approach makes the difference 👉 https://www.rpic.com/healthcare/ *Chapters:* 00:00 Welcome to RPI Tech Connect 1:35 The Nurse Experience Perspective 2:59 Leaving Behind Paper Schedules 8:03 Why Hospitals Are Still Stuck 10:09 When Software Training Doesn’t Stick 15:32 Influencers; The Modern-Day Change Champion 18:57 WFM Features Revolutionizing Healthcare 26:06 AI to Augment Care, Not Replace It 29:37 If We Could Go Back: Advice for Nurses and Nurse Managers 31:41 Final Thoughts & Takeaways