What KLAS Research Says About Healthcare ERP Outcomes

KLAS Research has interviewed hundreds of healthcare decision-makers about their ERP experience, and the same patterns keep showing up. In this episode, Kevin Huang, PhD, Principal Healthcare Consulting Lead at KLAS Research, joins to share what his team has uncovered in recent years. He shares what the data reveals about why outcomes diverge, and why the biggest gaps tend to show up around training, communication, and how well organizations and their implementation partners work together. Kevin also previews forthcoming KLAS research on what health systems are doing after go-live, including where organizations are finding quick wins through tools like AP automation, and what the broader shift toward optimization looks like across the market. If you're in healthcare and wondering whether your ERP is delivering what you were promised, this one's worth your time. The data doesn't lie—ERP outcomes hinge on strategy, not just software. See how RPI's project strategy services set healthcare organizations up to win 👉 https://www.rpic.com/project-strategy/ *Chapters:* 00:00 Welcome to RPI Tech Connect 4:20 The State of the Healthcare ERP Market 8:18 The Shifting of ERP Priorities 9:28 The Roadblock That Kills ERP Implementation Momentum 13:05 Why Client Culture & Governance is a Wildcard 18:02 Don’t Skimp on Training & Change Management 21:58 Change Should Be Communicated Like an Internal Marketing Campaign 32:58 Same System, Worlds Apart Experience 36:19 Forthcoming ERP Optimization Research 40:38 AP Automation, An Easy Post-Go-Live Lever 44:55 Final Thoughts & Takeaways