In this conversation, Mike Wynn, Academy Innovation and Design Executive at Bank of America, discusses his career journey and the evolution of training within the banking sector. He emphasizes the importance of adapting training methods to meet modern needs, particularly through the use of virtual reality (VR) technology. The discussion highlights the challenges of traditional training methods and the necessity for immersive learning experiences that resonate with employees. Mike shares insights on how VR is being used to enhance training effectiveness and improve customer interactions, ultimately creating a more engaging and effective learning environment.
Takeaways
- Mike Wynn, Academy Innovation and Design Executive at Bank of America
- He transitioned from a potential medical career to banking.
- Training in banking has not evolved adequately over the years.
- Incorporating practice into learning is essential for effectiveness.
- VR technology is being used for immersive training experiences.
- The audience's expectations are changing, requiring new training methods.
- Training should be tailored to different learning styles and preferences.
- Real-world applications of training are crucial for employee preparedness.
- Data from immersive training can identify skill gaps and inform future training.
- Inspiration for training innovations comes from learners' direct feedback.
Chapters
00:00 Introduction to Innovation in Banking
02:16 Career Journey and Evolution in Banking
10:00 Transforming Learning and Development
17:29 The Role of VR in Training
24:10 Real-World Applications of VR Training
29:51 Inspiration and Future Directions
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