Susan Richards is a nationally recognized thought leader and the Founder and Managing Partner of Sapient Insights Group, a woman-owned professional services firm focused on improving business outcomes for leaders across Human Resources, Finance, IT, and the rest of the C-Suite. For more than 30 years, Susan has advised leaders on a wide variety of engagements, including change management, organizational effectiveness, M&A, HR strategy, technology, and operations. Her focus is on helping clients improve business performance by aligning their people-focused programs with business strategy. She is often called upon to lead organizations through significant transformations.
Susan has consulted with global organizations across multiple industries, including health care, financial services, manufacturing, energy, telecommunications, professional services, consumer products, and the public sector.
Susan’s core expertise includes: coaching (CTI), Change Management (PROSCI Certified), HR Strategy and Implementation (SPHR), HR Technology Strategy, Selection, and Implementation, and Engagement Management (PMP). She founded SteelBridge Solutions (now Sapient Insights Group) and previously worked as a change management and HR effectiveness practice leader at Mercer, Buck Consultants, Deloitte, and IBM.
Susan is a sought-after speaker and workshop leader for executive audiences and the host of the new podcast, The Pivot Effect. She brings a unique style of storytelling that brings theory to life! Susan earned an MBA from Virginia Commonwealth University and a BA from Maryville College.
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